Frequently Asked Questions

What are the US delivery charges?

SexAndThe City will ship all US orders over $58 free of charge. Orders under $58 will incur a $7.95 charge. Your order will be delivered using USPS. On dispatch of your order you will be sent a USPS tracking number. Expected delivery within 10 working days in the US.

 

Is your packaging discreet?

ALL ORDERS are shipped in plain discreet packaging! Payments on your card/bank statement are displayed as LGM PRO LLC giving no indication of the nature of your purchase.

 

Where do you ship to?

We currently ship to the USA, Canada and Mexico.

 

How long will my delivery take?

Orders to US destinations typically take 2 to 10 working days.

 

Can you deliver on a Saturday?

Yes.

 

How do I track my order?

Your unique tracking number will be emailed to you when we dispatch your order. You can track your order online at https://tools.usps.com/go/TrackConfirmAction_input

 

What happens if I am not in when you try and deliver?

Typically you will be left a card with instructions on arranging a redelivering

 

Where are my goods being dispatched from?

All goods are dispatched from the US our main warehouse or a preferred supplier.

 

How can I return faulty products?

SexAndTheCity offers a 12 month replacement or refund policy on all faulty products. Please notify us about faulty or incorrect goods as soon as possible so we can rectify the problem quickly for you. 

 

Can I return unwanted items?

SexAndTheCity will offer a full refund or exchange within 365 days – no questions asked! Unfortunately, due to our strict health and hygiene regulations, we cannot refund or exchange unwanted items if the products have been used or any of the original packaging is missing or broken.

 

When will I receive a refund?

We aim to refund you within 7 days of receipt of your returned items.

 

What payment methods do you accept?

We currently accept Visa, Mastercard, Amex, Discovery and PayPal.

 

When do you take payment from me?

As almost all orders are dispatched the same day, payment will usually also be taken at the same time the order is being placed to allow for quicker processing.

 

How secure is my information when I place an order?

We value your security as top priority at SexAndTheCityShop, and you can enjoy peace of mind from our triple protection process to guard your details when you order on line with us.

 

What if I want to pay over the telephone?

Unfortunately we do not currently take orders by telephone.